1. Scope of application
The purchase and sale contracts concluded through electronic commerce www.factoryoficina.com between Factoryoficina S.L. and the consumer will be governed by the following General Contract Conditions.
2. Parties to the contract
The sale contract is concluded with Factoryoficina SL, with Tax Identification Code B85772614, with registered office at Calle Mediterráneo, 8 - PTL 6. PISO 2 D, Alcorcón, 28922, Madrid, Spain, registered in the Mercantile Registry of Madrid, T27022 , F 82, S 8, HM 486880, I / A 4 (04.23.18). You can contact us by calling +34 91 433 69 02 - +34 925 04 94 08, or by email at info@factoryoficina.com.
3. Conclusion of the contract
By clicking on the "finalize purchase" button, you issue a binding declaration of will by which you accept the conclusion of the order, obliging you to pay for it. You will then receive the acknowledgment of receipt of your order, confirming the conclusion of the contract.
4. Language
The contract may be formalized in Spanish.
5. Contract file
The contracts concluded in the online store are archived. You can access the orders made in your customer account or by sending an email to info@factoryoficina.com.
6. Price
The prices shown do not include the legally applicable Value Added Tax (VAT) and are indicated in euros. Unless expressly stated otherwise, the prices indicated include shipping costs.
7. Delivery
The products offered on the website will only be sent to addresses in Spain and Portugal.
In Spain and Portugal deliveries will be made in the Peninsula regions. Consult other regions. The delivery time is 3 to 7 business days. Products whose deliveries require different deadlines will reflect this particularity in their description. The product will only be sent once the payment has been received.
8. Shipping costs
The following shipping costs will be applied regardless of the number of articles: Spain and Portugal: 0 euros
9. Payment methods
The following payment methods are offered: bank transfer, credit / debit card, PayPal and payment in installments. In the case of selecting bank transfer, you will be provided by email the details of the account to which you must make the transfer.
10. Transfer of risk
The risk of loss or deterioration of the merchandise will be transmitted to the consumer when he or a third party indicated by him, other than the carrier, has acquired his material possession.
It is important that you inspect the package upon delivery. If you detect that the package is in poor condition, report the problem to the transport agency and contact: info@factory.com.
11. Information on withdrawal for consumers
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.
To exercise the right of withdrawal, you must notify us at Factoryoficina SL, Calle Mediterráneo, 8 - PTL 6. PISO 2 D, Alcorcón, 28922, Madrid, Spain, +34 91 433 69 02 - +34 925 04 94 08, info @ factoryoficina.com your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form that appears below, although its use is not mandatory. To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal:
In the event of withdrawal on your part, we will refund all payments received from you, not including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the less expensive mode of ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of their return, depending on which condition is met first. You must return or deliver the goods directly to us, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will have to bear the direct cost of returning the goods.
You will only be responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
Exceptions to the right of withdrawal
The right of withdrawal will not be applicable to contracts that refer to:
• a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
• b) The supply of goods that may deteriorate or expire quickly.
• c) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery. • d) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
Withdrawal form model
(You only have to fill in and send this form if you want to withdraw from the contract)
- For the attention of Factoryoficina SL, Calle Mediterráneo, 8 - PTL 6. PISO 2 D, Alcorcón, 28922, Madrid, Spain, info@factoryoficina.com: - I hereby communicate / communicate (*) that I am withdrawing from my / we withdraw from our (*) sale contract of the following good / provision of the following service (*) - Order on / received on (*)
- Name of the consumer and user or consumers and users
- Domicile of the consumer and user or consumers and users
- Signature of the consumer and user or consumers and users (only if this form is submitted on paper)
- Date
(*) Delete what did not proceed
12. Guarantees
All products offered on the website have the legal guarantee of conformity of 2 years for new products and 6 months for renewed or recycled products, in accordance with the conditions established in Royal Legislative Decree 1/2007, of November 16, by which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
13. After-sales service
Our customer service is at your disposal to deal with any possible claim. You can contact us by calling +34 91 433 69 02 - +34 925 04 94 08, at Factoryoficina S.L, Calle Mediterráneo, 8 - PTL 6. PISO 2 D, Alcorcón, 28922, Madrid, Spain. You can also contact us by email at info@factoryoficina.com.
14. Reservation of title
The property of the product will be transmitted by means of the full payment of the price.
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