Privacy Policy

FACTORYOFICINA S.L (hereinafter, Factoryoficina)

Calle Mediterráneo 8, PTL 6. PISO 2D, Alcorcón, 28922, Madrid, Spain

Contact phone: (+34) 91 433 69 02

• "New Customer" Section: The main purpose of this processing is the management of users registered on our website, as well as sending advertising related to the products and services marketed by Factoryoficina, or for sending advertising, discounts, and promotions for products and services from other entities. Factoryoficina ensures the confidentiality of the provided data and guarantees that, under no circumstances, will it be transferred for any other use without the prior and express consent of our users. We will only ask for the data necessary to provide the required service and it will be used exclusively for this purpose.
• "Make Purchase" Section: As indicated in our privacy policy, the main purpose of data processing is to maintain the contractual relationship with our customers, facilitate order processing, conduct statistical studies, send advertising related to products and services marketed by Factoryoficina, or for sending advertising, discounts, and promotions for products and services from other entities. Additionally, it is used for studying purchase financing and obtaining consumer credit, as well as for fraud discovery and prevention and minimizing the risk of its commission, based on the legitimate interest recognized by current legislation.
• "Offer Newsletter" and "Express Offers" Section: The email provided will be processed by Factoryoficina for the purpose of sending the offer newsletter. This newsletter is exclusively informative.
• Marketing Actions: Factoryoficina may use this data to inform about future promotions, offers, and other commercial actions in cases where you are already a customer or, if not, when you have provided your consent in the corresponding section.
• "Contact Form and Support Center" Section: We will collect data to manage the Factoryoficina support center and customer contact via ticket in order to attend to your request.

For registration, purchase, and warranty management, we will base the data processing on the execution of the purchase contract or within the framework of the pre-contractual relationship.

For sending commercial information, we will base the processing on your consent; however, if you are already a customer, we may send you information about similar products, always providing you with a simple and free means to unsubscribe.

The consent provided here by the Data Subject for the communication of data to third parties is revocable at any time, without retroactive effects.

For the purpose of the purchase, your data may be communicated to the following recipients:

• Banking entities for payment of purchases via card and/or study of purchase financing and obtaining consumer credit.
• Entities providing services for investigation, discovery, and prevention of fraud, as well as minimizing the risk of its commission, based on the legitimate interest recognized by current legislation.
• Entities and companies in the energy sector, upon prior consent.
• To the Office of Consumers and Users in case of any complaint.
• To manufacturers, technical services, and/or wholesalers in the case of warranties or repairs. To transport companies that may be in charge of shipping orders to customers. These recipients may be located within the Spanish territory or outside of it, depending on the product and/or service acquired.
• In legally established cases, such as the Security Forces and Corps.
• To public administrations to which we must provide information due to compliance with our legal obligations.

For sending newsletters, it is possible that we use the Mailchimp tool, which belongs to the American company The Rocket Science Group, LLC. Therefore, this constitutes an international transfer of your data solely to provide this service. You can find information about this company and its privacy policy here. Furthermore, this company adheres to the Privacy Shield protocol, which allows international data transfers between the European Union and the United States.

The use of Mailchimp does not constitute a data transfer to third parties, but rather that the data will only be used by this platform exclusively for sending newsletters and always with your consent.

Factoryoficina ensures the confidentiality of the provided data and guarantees that, under no circumstances, will it be transferred for any other use without the prior and express consent of our customers. We will only ask for data necessary to provide the required service and it will be used solely for this purpose.

The interested party has the following rights:

• You may request information about the stored personal data concerning you (access).
• You may request the correction of the inaccuracy of your personal data (rectification).
• You may request the deletion or limitation of the processing of your personal data (suppression and limitation).
• You may also request that your personal data be made available to you in a structured, commonly used, and machine-readable format (portability).

To do so, you must address your request in writing, attaching a copy of your ID card or document identifying you, to Calle Mediterráneo 8, PTL 6. PISO 2D, Alcorcón, 28922, Madrid, also through our form or by email to [email protected]. Factoryoficina.

The interested party also has the right to file a complaint with the data protection authorities (Spanish Data Protection Agency). However, we invite you to contact us regarding any matter related to your data to resolve it.

We have appointed a data protection officer (DPO) for any matter related to your personal data. You can contact them at the address [email protected].

Data Quality: Users must guarantee the veracity, accuracy, authenticity, and validity of the personal data that has been collected from them.

Protection of minors: We do not collect personal data from minors. It is the responsibility of the parent/guardian to watch over the privacy of minors, doing everything possible to ensure that they have authorized the collection and use of the minor's personal data.

Through our website, you can access the social networks Facebook, Twitter, or YouTube, which are open to all users. These are websites where the user can register and follow us for free. On these social networks, users will be able to learn about our activities, opinions, and access photos and videos.

Users of these social networks should be aware that this space is independent of the website www.factoryoficina.com and is open, that is, visible to all its users, and the privacy policies applicable to this content are those set by Facebook, Twitter, or YouTube. Factoryoficina is not the owner of the social networks.