Updated in September 20269 min read
Three states, three warranties. Factory Rebuild, 1 year; Factory Selection, 2 years; Factory New, 3 years. These terms are explicitly stated in our general terms and conditions and apply equally to corporate and individual buyers.
What separates the ranges is the starting point, not the effort applied. Rebuild starts with furniture that has seen real corporate use and undergoes the complete 6-phase protocol; Selection starts with lightly used items requiring only selective intervention.
What to choose. Rebuild for operative desks and large-scale deployments; Selection for executive suites and boardrooms; New when you must match an ongoing line or meet a highly specific requirement.
What "certified" means. The final quality control is strictly internal. Industry standards are explained clearly, not marketed as fake proprietary seals.
Factory Rebuild
1year
corporate furniture with real use, comprehensive 6-phase protocol
Factory Selection
2years
design icons and lightly used lots, selective intervention
Factory New
3years
brand new product, in original packaging
01
What are the three states and how do they differ?
These are three distinct product tiers with different starting points, interventions, and warranties:
| Factory Rebuild | Factory Selection | Factory New | |
|---|---|---|---|
| Warranty | 1 year | 2 years | 3 years |
| Starting point | Corporate furniture with real-world use | Design icons and lightly used lots (e.g., showrooms or early liquidations) | Brand new items in original packaging |
| What is done | Full 6-phase protocol: new HR foam, Class 4 piston, reupholstery | Exhaustive calibration, selective intervention, and polishing | Assembly and installation |
| Best areas | Operative desks, call centers, large deployments over 100 stations | Executive offices, boardrooms, architecture studios | New branches, expanding already existing setups |
| Footprint | Lowest: avoids over 90% of manufacturing emissions | High: prolongs the lifespan of premium pieces | Neutral: manufactured on demand |
02
Why does Selection offer double the warranty of Rebuild, with less intervention?
Because the risk is dictated by the starting condition of the piece, not by the amount of labor we put into it.
Factory Rebuild arrives with wear, which is exactly why it requires the full protocol: structural audit, mechanism replacements, new HR foam (40–60 kg/m³), and reupholstery with heavy-duty contract fabric. The end result restores original functionality.
Factory Selection arrives in near-immaculate condition. These are executive chairs and pieces from Steelcase, Herman Miller, or Vitra that have seen very little use. Because the base asset is healthier, the residual risk is much lower, allowing us to confidently guarantee it for twice as long.
03
What warranty does the law require and what does FactoryOficina provide?
Consumer law sets a baseline, and FactoryOficina provides periods exceeding that baseline in two of our three tiers.
- What the law states
- Consumer protection laws generally establish that sellers are liable for conformity defects for up to three years from delivery. For second-hand goods, the seller and buyer can agree on a shorter period, but never less than one year.
- What FactoryOficina provides
- One year for Factory Rebuild (the legal minimum for second-hand items), two years for Factory Selection (doubling the minimum), and three years for Factory New (matching standard new products).
- B2B / Corporate buyers
- The terms are exactly the same. Our general terms and conditions do not distinguish between private consumers and corporate buyers. Your coverage does not decrease just because you ask for a corporate invoice.
This nuance is highly important: in business-to-business transactions, consumer protections often do not apply automatically, meaning a written commercial warranty is the only thing that provides true certainty to a procurement department.
04
What does "certified" exactly mean?
It is essential to separate two concepts that the industry often conflates.
FactoryOficina's quality control is strictly internal. Every unit is verified before returning to stock, judged against the standards of intensive professional use (over eight hours a day). This is a documented internal protocol, not an external seal issued by a third party.
Industry norms are something else entirely. They exist to define what can be expected from a piece of furniture:
- UNE-EN 1335
- Establishes dimensions, adjustment ranges, and durability tests for task chairs. FactoryOficina guarantees compliance for our Factory New seating line.
- UNE-EN 527
- Dictates that office desks must have a height between 68 and 76 cm.
- UNE-EN 14073 and 14074
- Regulate anti-tilt stability and the durability of moving parts in cabinets and drawer units.
- DIN 4550
- Classifies gas lift pistons. FactoryOficina installs new Class 4 pistons (2.5 mm outer tube) whenever the original one isn't pristine.
Conformity with a specific standard is accredited by the original manufacturer through testing. Explaining a standard is helpful; presenting it as an exclusive proprietary seal is not.
05
Which state is best for each area? Five steps
-
Step 01Map out areas by usage intensity
A call center desk occupied nine hours a day is very different from a boardroom used three times a week.
-
Step 02Assign Factory Rebuild to operative areas
This is where cost savings matter most, and where visual uniformity across dozens of identical units is required.
-
Step 03Reserve Factory Selection for high-visibility zones
Executive offices, boardrooms, and reception areas: highly recognizable design pieces with a two-year warranty.
-
Step 04Use Factory New to match existing layouts
Extensions of currently installed lines, specific technical requirements, or items hard to find in the reconditioned market, like acoustic booths.
-
Step 05Check the product specifications
Every product page details units in stock, the warranty tier, and whether it ships assembled. This solves the immediate logistics of large orders.
06
What about the process? The 6 phases, in brief
Everything entering the Rebuild or Selection tiers goes through the same protocol at varying depths: structural audit, mechanical restoration, surface and textile upcycling, deep sanitization, calibration, and final control. Anything that fails the audit is scrapped and recycled.
07
How much does each state cost?
Prices excl. VAT, as seen in catalog (September 2026):
- Task chairs
- From €69. Iconic Steelcase models (Let's B, Reply Air, Think, Please) typically range between €159 and €360.
- Premium ergonomic chairs
- From €169 to €435; a Herman Miller MIRRA 2 sits at €435.
- Office desks
- Operative models start at €79; executive and management tables can reach around €900.
- Cabinets, filing, and drawer units
- From €59 to €199.
Groups and multi-station setups (a bench for four or six, or a full executive office) scale up because they furnish multiple spots at once. Compared to the manufacturer's MSRP, the savings can reach up to 70%.
If you prefer not to tie up capital, all reconditioned furniture can be rented for periods starting at one month.
08
How much CO₂ is avoided by choosing reconditioned?
Equipping 50 workstations with FactoryOficina reconditioned furniture generates around 96 kg of CO₂eq, compared to approximately 3,500 kg for new furniture. Every product listing displays its estimated CO₂e savings (e.g., about 35 kg saved on a standard task chair).
This isn't merely an environmental metric: the entire manufacturing footprint is accounted for in Scope 3 during the year of purchase.
09
Is there enough stock to equip an entire floor?
Yes. FactoryOficina operates a 2,500 m² remanufacturing and showroom facility in Illescas (Toledo). This massive stock capacity allows us to supply hundreds of identical workstations without mixing batches—traditionally the biggest bottleneck in the second-hand market.
- Lead time
- 3–5 business days for in-stock items.
- Assembly
- Quoted separately. Many reconditioned products—such as chairs and drawer units—ship fully assembled. We offer video-call support with our technicians if your team handles the assembly.
- Turnkey projects
- Floor planning and commercial proposals delivered in 24 hours, effectively mixing condition tiers according to your layout.
Companies like Ferrovial, Telefónica, Repsol, Mercedes-Benz, and DHL rely on FactoryOficina. We maintain an average rating of 4.30 out of 5 on Trusted Shops, backed by almost 500 reviews.
10
Frequently Asked Questions
What is the difference between Factory Rebuild, Factory Selection, and Factory New?
Why does Factory Selection have a longer warranty if it gets less intervention?
Is the warranty the same for corporate buyers (B2B)?
Is the reconditioned furniture certified?
Can I equip 100 workstations with the exact same model?
Does the furniture arrive assembled?
11
Sources
- Consumer Protection laws regarding warranties and second-hand goods
- FactoryOficina's General Terms and Conditions
- Trusted Shops — factoryoficina.com reviews
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